Frequently Asked Questions

Our platform connects customers with a diverse community of artisans and retailers. Each vendor operates their own storefront, showcasing their products and previous work done.

To become a vendor, please visit our home page and click on the “Sign up as a vendor” button, select “I am a vendor” fill in the form (only the fields with the asterisks symbol ‘*’ are compulsory ) and click on the “Register” button

A dashboard will be created for you. Go to your dashboard, upload your verification documents (a valid means of identification and proof of address, e.g, National ID card, voters card, driver’s license, etc). Your store will become live once you get verified; go to your dashboard, click on “Settings” and customize your store.

Once you are happy with the look of your store, go ahead and add products or samples of your work and start selling.

We welcome all categories of products and services; our platform celebrates diversity and it is our mission to become a one-stop shop for all categories of products and services.

As a vendor, you will have access to a personalized dashboard where you can post samples of your work, manage your products, inventory, and orders. The dashboard also provides analytics to track your sales.

We have a [specific fee structure] for vendors, which includes listing fees and a small commission on successful sales. These fees help us maintain and promote the platform. We also charge advertising fees for vendors who would like to promote their products or services through ads.

Payments are securely processed through our platform. After a successful sale, funds are deposited into your vendor account, and you can request a withdrawal based on our payment schedule.

To become a vendor, we review applications to ensure alignment with our platform’s values. We verify means of identification and proof of address.

We have a review process for new product and service listings to ensure they meet our standards. Customer reviews and ratings also contribute to maintaining a high level of quality.

Yes, vendors have the flexibility to personalize their storefronts. You can add a banner, logo, and customize product listings to showcase your unique brand.

We actively promote the platform and its vendors through various marketing channels. Additionally, we offer marketing tips and guidelines to help vendors boost their visibility.

Each vendor manages their own shipping and return policies. Please check the product page for specific information related to shipping and returns.

Yes, we offer customer support to both buyers and vendors. Our support team is available to assist with any inquiries or issues you may encounter.

Warranties and guarantees vary by vendor. You can find information about any warranties or guarantees on the product page or by contacting the vendor directly.

Each vendor handles returns independently. Please check the return policies of each vendor and initiate separate return requests through your account dashboard.

If an issue persists, you can escalate the matter by reaching out to our customer support team. We will thoroughly investigate and work towards a resolution that is fair for both parties.

While vendors manage their own shipping rates, you can contact them directly to inquire about the possibility of bundling items for a potential discounted shipping rate.

Yes, many vendors welcome custom orders. You can contact the vendor directly through their storefront to discuss personalized or custom items.

We encourage open communication between customers and vendors to resolve any issues. If a resolution cannot be reached, our customer support team can step in to mediate and find a fair solution.

Yes, customers can leave reviews and ratings for each vendor. These reviews are visible on the vendor’s storefront and can provide insights into the quality of their products and services.

While we encourage all transactions to be completed through our official platform, we understand that you may have specific reasons for exploring alternative methods. For the best customer experience, such as, security, guaranteed authenticity, customer support and order tracking, we recommend making purchases directly on our website.

In the event of any issues with multiple items, please reach out to each respective vendor through your account dashboard. If needed, our customer support team can assist in coordinating resolutions.

You can contact a vendor directly through the messaging system on their storefront. Look for the “Get support” button on their storefront or the “WhatsApp symbol” on the product page.

Some vendors may have restrictions on international shipping. Check the product page or contact the vendor to confirm if they ship internationally and to inquire about any additional costs or restrictions.

For general inquiries, you can reach our customer support team through the “Contact Us” page or by emailing [support@dechipest.com]. We strive to respond to inquiries promptly.

Order cancellation policies vary by vendor. Please check the vendor’s policies on cancellations, which can usually be found on their storefront or product pages.

Currently, we do not offer a membership or subscription program. However, you can subscribe to our newsletter to receive updates on promotions and products/services.

You can leave a review on the product page or the vendor’s storefront. Your feedback is valuable to both the vendor community and fellow shoppers.

Return policies are determined by each vendor. Check the vendor’s return policy on the product page or contact them for specific information. If you encounter any issues, our customer support team is available to help.

Gift wrapping options vary by vendor. You can check the product page or contact the vendor directly to inquire about gift wrapping services.

We apologize for any inconvenience. Please contact the vendor directly for issues with specific products. If you encounter difficulties, our customer support team is here to assist you.

While vendors may offer promotions individually, we also occasionally have site-wide promotions. Keep an eye on our homepage and newsletters for information on special deals.

Each vendor manages their own orders and shipments. You will receive separate tracking information for each order. You can track your orders in your account dashboard.

Yes, we take the security and privacy of your information seriously. Our website employs encryption and follows best practices to ensure your data is safe.

Our platform hosts a variety of service providers offering travel consultancy, photography, videography, fashion design, events, building & construction, education, printing services, legal services, financial services, catering and many more. You can explore the services offered by each vendor on their respective profiles/storefront

To find and hire a service provider, browse our list of vendors offering services, review their profiles, and contact them directly through the platform to discuss your specific needs.

Yes, many service providers are open to customizing their services to meet your unique requirements. Feel free to communicate with them directly to discuss your specific needs.

Payments for services are typically handled through our secure platform. Once you’ve discussed the details with a service provider, they may send you a customized invoice through our system.

If you are not satisfied with a service, we encourage you to communicate directly with the service provider to address any concerns. If issues persist, please contact our customer support for assistance.

To cancel or reschedule a service appointment, please contact the service provider directly. They will work with you to find a suitable alternative or reschedule the appointment.

Yes, customers can leave reviews and ratings for service providers based on their experiences. These reviews are visible on the service provider’s profile and can help you make informed decisions.

You can communicate with a service provider by using our messaging system. Visit the service provider’s profile and use the “Get support” button or “WhatsApp symbol” on their products page to discuss your needs.

Many service providers offer consultations to discuss your needs and ensure their services align with your requirements. Check the service provider’s profile or contact them directly to inquire about consultations.

If a service provider needs to cancel an appointment, they should notify you as soon as possible and work with you to find a suitable alternative. If you encounter difficulties, please contact our customer support team.

Yes, creating an account allows you to browse services, communicate with service providers, and manage your bookings conveniently. It also helps us provide a better overall experience.

Explore our “Special Offerings” section to find the latest products and service offerings. You can also subscribe to our newsletter for updates on featured vendors and products.

Yes, we value your feedback! You can share your overall experience by leaving a review on our website, or you can contact our customer support team directly with any feedback or suggestions.

Currently, we do not have a formal loyalty program. However, we appreciate our repeat customers, and occasional promotions may be offered to show our gratitude.